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☑ ☆ ✇ Octotel Incidents

Octotel Scheduled Change | Eden District | 11 October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —

Dear ISP Partner,


Octotel Engineers will be performing routine maintenance to improve the resilience of the network and capacity across the Eden District.

 

Please see the change information below.

 

Change Information

Planned Start Date/Time

11/10/2022 04:00 SAST

Planned End date/Time

11/10/2022 05:00 SAST

Maintenance Window

1 hour  

Expected Impact

None 

 

Impact:
No customer impact is expected for this change.


For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za

Kind Regards
Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Strand Node Electrical Maintenance - 12th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —

Dear ISP Partner

Octotel Engineers will be performing emergency electrical maintenance at the Strand node environment to improve the resilience of the network.

Please see the change information below.

Change Information

Planned Start Date/Time

12/10/2022 02:00 SAST

Planned End date/Time

12/10/2022 04:00 SAST

Maintenance Window

2 hours  

Expected Impact

High 


Impact:

Customers can expect service disruption ranging from high latency to no connectivity for the duration of the maintenance window

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za


Kind Regards
Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Scheduled Maintenance | Cape Gate | 13 October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —

Dear ISP Partner,

 

Octotel Engineers will be performing scheduled preventative maintenance to improve the resilience of the network at the Cape Gate node.

 

Please see the change information below.

 

Change Information

Planned Start Date/Time

13/10/2022 04:00 SAST

Planned End date/Time

13/10/2022 05:00 SAST

Maintenance Window

1 hour

Expected Impact

High

 

 

Impact:

 

Engineers will be performing a firmware upgrade at the Cape Gate node and capacity upgrade. Customers can expect service disruption ranging from packet loss to no connectivity for the duration of the maintenance window.

 

Regards,

Octotel NOC


Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Athlone Node Electrical Maintenance - 11th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —

Dear ISP Partner

Octotel Engineers will be performing emergency electrical maintenance at the Strand node environment to improve the resilience of the network.

Please see the change information below.

Change Information

Planned Start Date/Time

11/10/2022 02:00 SAST

Planned End date/Time

11/10/2022 05:00 SAST

Maintenance Window

3 hours  

Expected Impact

High 


Impact:

Customers can expect service disruption ranging from high latency to no connectivity for the duration of the maintenance window

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za


Kind Regards
Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Blouberg Node Maintenance - 11th - 13th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Blouberg Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  11th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Ocean village cls
Lincoln
Sceptre

Date: Thursday,  13th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Coral
Seal
Beach boulevard
Perlemoen
Cape Verde dr
Foam
Beach crescent
Shell rd

If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Sea Point Node Maintenance - 11th - 13th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Sea Point Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  11th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

-
- Firmount
- Regent rd
- Tramway
- Kei Apple
- Upper Clarens rd
- Gorleston rd
- Kloof rd
- Irwington rd
- Hanover rd
- Algarkirk
- St. Johns
- inez
- Duncan rd
- Arthurs rd
- Holmfirth
- The Glen
- Heathfield
- Milner
- Bellevue
- Watsonia
- Herbert
- Albany
- High-Level
- Ave Le Seuer
- Conifer rd
- Firmount
- Bertram
- Ave Francaise
- Dover
- Calais
- Rhine
- Main Dr
- Antwerp
- Battery Crescent
- Ocean View rd
- Rosedene
- Bickley
- Oldfield
- Cross
- Mount Nelson
- Dudley
- Mutley
- Grimsby
- Hofmeyer
- Deane
- Camberwell
- Northumbria
- Edward
- Dunrobin rd
- Frere
- Blackheath
- Glengarrif
- Ilkley

Date: Thursday,  13th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours 

- La Croax
- ave De L'Hermite
- Ave St Charles
- Ocean View dr
- Friars
- Ave Fresnaye
- Des Huguenots
- Fontain Bleau
- Ave Disandt
- ave De Berrange
- ave Bordeaux
- ave Normandy
- ave Marseilles
- Ave Dreling Court*
- ave Bartholomew
- Ave St Denis
- ave Protea
- High Level Rd
- Branksome
- Arthurs
- Upper Rhine
- Fairmount
- Calais
- Dover Rd
- ave Le Seur
- Barkly
- Clifford rd
- Heathfield
- Bellevue
- Milton
- St Johns rd
- Firdale
- Selbourne
- Regent
- Kei apple
- Holmfirth
- Clarens
- Trafalgar Sq.
- Kloof
- Irwington
- Ilford
- The Glen
- Main rd
- ave Le Seuer
- Church rd


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Vredehoek Node Maintenance - 11th - 12th - 13th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Vredehoek Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  11th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Aandbloem
Van Ryneveld
Upper Pypies
Uppermill
Gardenia
Gladstone
Belladonna
Noordelik
High Cape
Pinoak
Aloe
Saddle
Plantation
Parts of Derry

Date: Wednesday,  12th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours 

Pypies
Van Ryneveld
Aandbloem
Anemone

Date: Thursday,  13th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Belmont Ave
Belvedere
Montrose
Orange
Prince
Labonair
Myrtle
Melish
Breda

If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Net Notice Proactive Emergency Maintenance | Cape Gate | 06 October 2022

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —

Dear ISP Partner,


Octotel Engineers will be performing emergency maintenance to improve the resilience of the network at the Cape Gate node.

 

Please see change information below.

 

Change Information

Planned Start Date/Time

06/10/2022 04:00 SAST

Planned End date/Time

06/10/2022 05:00 SAST

Maintenance Window

  1 hour

Expected Impact

Medium 

 

Impact:

Engineers will be performing a firmware upgrade at the Cape Gate node. Customers can expect service disruption ranging from packet loss to no connectivity for the duration of the maintenance window.

 

Regards,

Octotel NOC


Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Net Notice Proactive Emergency Maintenance | Cape Gate | 06 October 2022

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —

Dear ISP Partner,


Octotel Engineers will be performing emergency maintenance to improve the resilience of the network at the Cape Gate node.

 

Please see change information below.

 

Change Information

Planned Start Date/Time

06/10/2022 04:00 SAST

Planned End date/Time

06/10/2022 05:00 SAST

Maintenance Window

  1 hour

Expected Impact

Medium 

 

Impact:

Engineers will be performing a firmware upgrade at the Cape Gate node. Customers can expect service disruption ranging from packet loss to no connectivity for the duration of the maintenance window.

 

Regards,

Octotel NOC


Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Subject: RFO | Lakeside Aggregation Node | 4 October 2022

By: Octotel Noc ＜noc@octotel.co.za＞ —
Dear ISP Partners,
We hereby share the RFO report for downtime which customers experienced on the 01 October 2022 to the 02 October 2022.
For any further queries please contact Octotel at support@octotel.co.za
Regards
Octotel NOC

--
Octotel NOC
Octotel: Open Access Fibre Networks
www.octotel.co.za    0874700800 

☑ ☆ ✇ Octotel Incidents

Octotel Network Notice | Emergency Hardware Maintenance | Lakeside Node- 2 October 2022

By: Magmood Jacobs ＜magmood@octotel.co.za＞ —

Dear ISP Partner

Octotel Engineers will be performing emergency hardware replacement maintenance at the Lakeside node environment.


Change Information

Planned Start Date/Time

02/10/2022 06:00 SAST

Planned End date/Time

02/10/2022 08:30 SAST

Maintenance Window

1 h30

Expected Impact

Medium

Impact:

The maintenance will affect all customers in the Lakeside area.

Customers may experience 45 minutes 1hour to of downtime.


For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za

Warm Regards

Octotel NOC



--

☑ ☆ ✇ Octotel Incidents

Octotel Network Notice | Emergency Hardware Maintenance | Lakeside Node- 2 October 2022

By: Magmood Jacobs ＜magmood@octotel.co.za＞ —

Dear ISP Partner

Octotel Engineers will be performing emergency hardware replacement maintenance at the Lakeside node environment.


Change Information

Planned Start Date/Time

02/10/2022 06:00 SAST

Planned End date/Time

02/10/2022 08:30 SAST

Maintenance Window

1 h30

Expected Impact

Medium

Impact:

The maintenance will affect all customers in the Lakeside area.

Customers may experience 45 minutes 1hour to of downtime.


For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za

Warm Regards

Octotel NOC



--

☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Eagle Canyon Node UPDATE- 30th September 2022

By: Magmood Jacobs ＜magmood@octotel.co.za＞ —
Notice update

Dear Isp Partner

Connectivity to the following node has been restored. 

Eagle Canyon Node

Please have those customers still offline reboot their ont and router and retest the connection. 

Octotel sincerely apologises for the inconvenience caused and appreciates your patience during this process.
 
Kind Regards
Octotel Noc
--

☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Eagle Canyon Node UPDATE- 30th September 2022

By: Magmood Jacobs ＜magmood@octotel.co.za＞ —
Notice update

Dear Isp Partner

Connectivity to the following node has been restored. 

Eagle Canyon Node

Please have those customers still offline reboot their ont and router and retest the connection. 

Octotel sincerely apologises for the inconvenience caused and appreciates your patience during this process.
 
Kind Regards
Octotel Noc
--

☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Vredehoek Node Maintenance - 4th - 5th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
 Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Vredehoek Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  4th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Aandbloem
Van Ryneveld
Upper Pypies
Uppermill
Gardenia
Gladstone
Belladonna
Noordelik
High Cape
Pinoak
Aloe
Saddle
Plantation
Parts of Derry

Date: Wednesday,  5th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours 

Loop Street
Long Street
Beckham Street
Reed Street
Kloof Street
Orange Street
Jameson Street
New Church Street
Buitensingle
Buitengracht
Pepper
Bree


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Sea Point Node Maintenance - 4th - 6th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Sea Point Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  4th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

- Clarens rd
- Church rd
- St. Johns rd
- Arthurs rd
- Worcester rd
- Milton rd
- Ellis rd
- Oliver rd
- Marais rd
- London
- Hall rd
- Wisbeach rd
- Norfolk rd
- St James
- Rocklands
- Stone
- Marine rd
- Fort rd
- Pennarth
- Three Anchor Bay rd
- Helen Suzman

Date: Thursday,  6th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours 

- Tramway
- Kei Apple
- Upper Clarens rd
- Gorleston rd
- Kloof rd
- Irwington rd
- Hanover rd
- Algarkirk
- St. Johns
- inez
- Duncan rd
- Arthurs rd
- Holmfirth
- The Glen
- Heathfield
- Milner
- Bellevue
- Watsonia
- Herbert
- Albany
- High-Level
- Ave Le Seuer
- Conifer rd
- Firmount
- Bertram
- Ave Francaise
- Dover
- Calais
- Rhine
- Main Dr
- Antwerp
- Battery Crescent
- Ocean View rd


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Blouberg Node Maintenance - 5th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Blouberg Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Wednesday,  5th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

- 
Birkenhead
Lincoln
Ocean Village
Popham
Sceptre
Winton


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - CBD/Bree Node Maintenance - 6th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

CBD/Bree Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Thursday,  6th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Kloof
Beckham
Reave
Parts of Long
Loop
Bree


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Rondebosch Node Maintenance - 4th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Rondebosch Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  4th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Neave St
Cavendish St
Main Rd
Bowwood Rd
Mains Ave
Perth Rd
Basset Rd
Duke Rd
Firs Ave
Riverstone Road
Robinson Rd
Punters Way
Brodie Rd
Grotto Rd
Dulwich Rd
Basset Rd
Penrith Rd


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


❌