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☑ ☆ ✇ Octotel Incidents

Octotel Net Notice Proactive Emergency Maintenance | Cape Gate | 06 October 2022

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —

Dear ISP Partner,


Octotel Engineers will be performing emergency maintenance to improve the resilience of the network at the Cape Gate node.

 

Please see change information below.

 

Change Information

Planned Start Date/Time

06/10/2022 04:00 SAST

Planned End date/Time

06/10/2022 05:00 SAST

Maintenance Window

  1 hour

Expected Impact

Medium 

 

Impact:

Engineers will be performing a firmware upgrade at the Cape Gate node. Customers can expect service disruption ranging from packet loss to no connectivity for the duration of the maintenance window.

 

Regards,

Octotel NOC


Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Net Notice Proactive Emergency Maintenance | Cape Gate | 06 October 2022

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —

Dear ISP Partner,


Octotel Engineers will be performing emergency maintenance to improve the resilience of the network at the Cape Gate node.

 

Please see change information below.

 

Change Information

Planned Start Date/Time

06/10/2022 04:00 SAST

Planned End date/Time

06/10/2022 05:00 SAST

Maintenance Window

  1 hour

Expected Impact

Medium 

 

Impact:

Engineers will be performing a firmware upgrade at the Cape Gate node. Customers can expect service disruption ranging from packet loss to no connectivity for the duration of the maintenance window.

 

Regards,

Octotel NOC


Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Athlone Node - Fibre Break - 1st September 2022

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —
Dear ISP Partner,

Octotel engineers have identified the location of the cable which has been damaged in the area.

Octotel engineers are inspecting the damaged cabling on-site and preparing to repair it. No ETR at this time.

Further updates to follow.

Kind Regards

Octotel Noc

Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Athlone Node - Fibre Break - 1st September 2022

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —
Dear ISP Partner,

Octotel engineers have identified the location of the cable which has been damaged in the area.

Octotel engineers are inspecting the damaged cabling on-site and preparing to repair it. No ETR at this time.

Further updates to follow.

Kind Regards

Octotel Noc

Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice- Lakeside Node

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —
Dear ISP Partner

Customers connected to the Lakeside node have been restored. Please advise customers that are still offline to reboot their ONT and router and retest the connection.

Octotel sincerely apologizes for the inconvenience and appreciates your patience during this process.

Kind Regards
Octotel Noc

Kind Regards

Chewe Mademutsa
Support
087 470 0800

Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice- Lakeside Node

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —
Dear ISP Partner,

Our engineers are on-site at our Lakeside node and are still working on getting connectivity restored as soon as possible.

Further updates to follow

Kind Regards

Octotel NOC
087 470 0800

Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice- Lakeside Node

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —
Dear ISP Partner

Customers connected to the Lakeside node have been restored. Please advise customers that are still offline to reboot their ONT and router and retest the connection.

Octotel sincerely apologizes for the inconvenience and appreciates your patience during this process.

Kind Regards
Octotel Noc

Kind Regards

Chewe Mademutsa
Support
087 470 0800

Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice- Lakeside Node

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —
Dear ISP Partner,

Our engineers are on-site at our Lakeside node and are still working on getting connectivity restored as soon as possible.

Further updates to follow

Kind Regards

Octotel NOC
087 470 0800

Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice- Lakeside Node

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —
Dear ISP Partner,

Our engineers are currently at our Lakeside node investigating the reason for the outage and working on getting connectivity restored as soon as possible.

Further updates to follow

Kind Regards

Octotel NOC
087 470 0800

Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice- Lakeside Node

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —
Dear ISP Partner,

Octotel team is aware that customers connected to the Lakeside node are currently down.

Teams are en route to investigate. Further updates to follow

Kind Regards

Octotel NOC

Support
087 470 0800

Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice- Lakeside Node

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —
Dear ISP Partner,

Our engineers are currently at our Lakeside node investigating the reason for the outage and working on getting connectivity restored as soon as possible.

Further updates to follow

Kind Regards

Octotel NOC
087 470 0800

Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice- Lakeside Node

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —
Dear ISP Partner,

Octotel team is aware that customers connected to the Lakeside node are currently down.

Teams are en route to investigate. Further updates to follow

Kind Regards

Octotel NOC

Support
087 470 0800

Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice- Strand Node Core Maintenance - 15th August 2022

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —
Dear ISP Partner

Strand network maintenance has been completed. Please advise customers that are still offline to reboot their ONT and router and retest the connection.

Octotel sincerely apologizes for the inconvenience and appreciates your patience during this process.

Kind Regards

Octotel Noc

087 470 0800

Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice- Strand Node Core Maintenance - 15th August 2022

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —
Dear ISP Partner

Strand network maintenance has been completed. Please advise customers that are still offline to reboot their ONT and router and retest the connection.

Octotel sincerely apologizes for the inconvenience and appreciates your patience during this process.

Kind Regards

Octotel Noc

087 470 0800

Open Access Fibre Networks
www.octotel.co.za    


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice- Strand Node Core Maintenance - 15th August 2022

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —

Dear Isp Partner, 

Strand network maintenance is currently running behind schedule. Customers in the following roads will be affected.

Our engineers are working on restoring links as soon as possible. Etr 8:30 am. Further updates to follow.

Kleinbos Ave
Stockenstrom St
Daries St
Helderzicht
Crombie St
Rhoda St
Calvyn St
Park Smith St
Donaldson St
Arnold St
Aerodrome Rd
Edison St
Faraday St
Rankine St
Newton St
Main Rd
Park Cl
Merry Ln
Tharina St
Van Der Byl St
Lourens St
Island St
Drakenstein St
Van Eck St/Cl
Reitz St/Cl
Dickens St/Cl
Reservoir St
Short St
Bridge St
School St
Mills St
Van Der Stel St
Baird St
Columbus St
Stellenhof St
Salveira St
Almeida St
Clarredon St
Rustenburg St
Bokmakierie Rd
Haumann St
Suikerbos Rd
Pretorius St
Steyn St
Craddock St
Donkin St
Morkel St

Kind Regards

Octotel NOC

Open Access Fibre Networks
www.octotel.co.za    



☑ ☆ ✇ Octotel Incidents

Octotel Network Notice- Strand Node Core Maintenance - 15th August 2022

By: Chewe Mademutsa ＜chewe@octotel.co.za＞ —

Dear Isp Partner, 

Strand network maintenance is currently running behind schedule. Customers in the following roads will be affected.

Our engineers are working on restoring links as soon as possible. Etr 8:30 am. Further updates to follow.

Kleinbos Ave
Stockenstrom St
Daries St
Helderzicht
Crombie St
Rhoda St
Calvyn St
Park Smith St
Donaldson St
Arnold St
Aerodrome Rd
Edison St
Faraday St
Rankine St
Newton St
Main Rd
Park Cl
Merry Ln
Tharina St
Van Der Byl St
Lourens St
Island St
Drakenstein St
Van Eck St/Cl
Reitz St/Cl
Dickens St/Cl
Reservoir St
Short St
Bridge St
School St
Mills St
Van Der Stel St
Baird St
Columbus St
Stellenhof St
Salveira St
Almeida St
Clarredon St
Rustenburg St
Bokmakierie Rd
Haumann St
Suikerbos Rd
Pretorius St
Steyn St
Craddock St
Donkin St
Morkel St

Kind Regards

Octotel NOC

Open Access Fibre Networks
www.octotel.co.za    



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