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☑ ☆ ✇ Octotel Incidents

Octotel Scheduled Change | Eden District | 11 October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —

Dear ISP Partner,


Octotel Engineers will be performing routine maintenance to improve the resilience of the network and capacity across the Eden District.

 

Please see the change information below.

 

Change Information

Planned Start Date/Time

11/10/2022 04:00 SAST

Planned End date/Time

11/10/2022 05:00 SAST

Maintenance Window

1 hour  

Expected Impact

None 

 

Impact:
No customer impact is expected for this change.


For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za

Kind Regards
Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Strand Node Electrical Maintenance - 12th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —

Dear ISP Partner

Octotel Engineers will be performing emergency electrical maintenance at the Strand node environment to improve the resilience of the network.

Please see the change information below.

Change Information

Planned Start Date/Time

12/10/2022 02:00 SAST

Planned End date/Time

12/10/2022 04:00 SAST

Maintenance Window

2 hours  

Expected Impact

High 


Impact:

Customers can expect service disruption ranging from high latency to no connectivity for the duration of the maintenance window

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za


Kind Regards
Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Scheduled Maintenance | Cape Gate | 13 October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —

Dear ISP Partner,

 

Octotel Engineers will be performing scheduled preventative maintenance to improve the resilience of the network at the Cape Gate node.

 

Please see the change information below.

 

Change Information

Planned Start Date/Time

13/10/2022 04:00 SAST

Planned End date/Time

13/10/2022 05:00 SAST

Maintenance Window

1 hour

Expected Impact

High

 

 

Impact:

 

Engineers will be performing a firmware upgrade at the Cape Gate node and capacity upgrade. Customers can expect service disruption ranging from packet loss to no connectivity for the duration of the maintenance window.

 

Regards,

Octotel NOC


Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Athlone Node Electrical Maintenance - 11th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —

Dear ISP Partner

Octotel Engineers will be performing emergency electrical maintenance at the Strand node environment to improve the resilience of the network.

Please see the change information below.

Change Information

Planned Start Date/Time

11/10/2022 02:00 SAST

Planned End date/Time

11/10/2022 05:00 SAST

Maintenance Window

3 hours  

Expected Impact

High 


Impact:

Customers can expect service disruption ranging from high latency to no connectivity for the duration of the maintenance window

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za


Kind Regards
Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Blouberg Node Maintenance - 11th - 13th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Blouberg Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  11th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Ocean village cls
Lincoln
Sceptre

Date: Thursday,  13th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Coral
Seal
Beach boulevard
Perlemoen
Cape Verde dr
Foam
Beach crescent
Shell rd

If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Sea Point Node Maintenance - 11th - 13th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Sea Point Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  11th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

-
- Firmount
- Regent rd
- Tramway
- Kei Apple
- Upper Clarens rd
- Gorleston rd
- Kloof rd
- Irwington rd
- Hanover rd
- Algarkirk
- St. Johns
- inez
- Duncan rd
- Arthurs rd
- Holmfirth
- The Glen
- Heathfield
- Milner
- Bellevue
- Watsonia
- Herbert
- Albany
- High-Level
- Ave Le Seuer
- Conifer rd
- Firmount
- Bertram
- Ave Francaise
- Dover
- Calais
- Rhine
- Main Dr
- Antwerp
- Battery Crescent
- Ocean View rd
- Rosedene
- Bickley
- Oldfield
- Cross
- Mount Nelson
- Dudley
- Mutley
- Grimsby
- Hofmeyer
- Deane
- Camberwell
- Northumbria
- Edward
- Dunrobin rd
- Frere
- Blackheath
- Glengarrif
- Ilkley

Date: Thursday,  13th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours 

- La Croax
- ave De L'Hermite
- Ave St Charles
- Ocean View dr
- Friars
- Ave Fresnaye
- Des Huguenots
- Fontain Bleau
- Ave Disandt
- ave De Berrange
- ave Bordeaux
- ave Normandy
- ave Marseilles
- Ave Dreling Court*
- ave Bartholomew
- Ave St Denis
- ave Protea
- High Level Rd
- Branksome
- Arthurs
- Upper Rhine
- Fairmount
- Calais
- Dover Rd
- ave Le Seur
- Barkly
- Clifford rd
- Heathfield
- Bellevue
- Milton
- St Johns rd
- Firdale
- Selbourne
- Regent
- Kei apple
- Holmfirth
- Clarens
- Trafalgar Sq.
- Kloof
- Irwington
- Ilford
- The Glen
- Main rd
- ave Le Seuer
- Church rd


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Vredehoek Node Maintenance - 11th - 12th - 13th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Vredehoek Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  11th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Aandbloem
Van Ryneveld
Upper Pypies
Uppermill
Gardenia
Gladstone
Belladonna
Noordelik
High Cape
Pinoak
Aloe
Saddle
Plantation
Parts of Derry

Date: Wednesday,  12th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours 

Pypies
Van Ryneveld
Aandbloem
Anemone

Date: Thursday,  13th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Belmont Ave
Belvedere
Montrose
Orange
Prince
Labonair
Myrtle
Melish
Breda

If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Vredehoek Node Maintenance - 4th - 5th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
 Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Vredehoek Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  4th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Aandbloem
Van Ryneveld
Upper Pypies
Uppermill
Gardenia
Gladstone
Belladonna
Noordelik
High Cape
Pinoak
Aloe
Saddle
Plantation
Parts of Derry

Date: Wednesday,  5th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours 

Loop Street
Long Street
Beckham Street
Reed Street
Kloof Street
Orange Street
Jameson Street
New Church Street
Buitensingle
Buitengracht
Pepper
Bree


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Sea Point Node Maintenance - 4th - 6th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Sea Point Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  4th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

- Clarens rd
- Church rd
- St. Johns rd
- Arthurs rd
- Worcester rd
- Milton rd
- Ellis rd
- Oliver rd
- Marais rd
- London
- Hall rd
- Wisbeach rd
- Norfolk rd
- St James
- Rocklands
- Stone
- Marine rd
- Fort rd
- Pennarth
- Three Anchor Bay rd
- Helen Suzman

Date: Thursday,  6th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours 

- Tramway
- Kei Apple
- Upper Clarens rd
- Gorleston rd
- Kloof rd
- Irwington rd
- Hanover rd
- Algarkirk
- St. Johns
- inez
- Duncan rd
- Arthurs rd
- Holmfirth
- The Glen
- Heathfield
- Milner
- Bellevue
- Watsonia
- Herbert
- Albany
- High-Level
- Ave Le Seuer
- Conifer rd
- Firmount
- Bertram
- Ave Francaise
- Dover
- Calais
- Rhine
- Main Dr
- Antwerp
- Battery Crescent
- Ocean View rd


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Blouberg Node Maintenance - 5th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Blouberg Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Wednesday,  5th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

- 
Birkenhead
Lincoln
Ocean Village
Popham
Sceptre
Winton


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - CBD/Bree Node Maintenance - 6th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

CBD/Bree Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Thursday,  6th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Kloof
Beckham
Reave
Parts of Long
Loop
Bree


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Rondebosch Node Maintenance - 4th October 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Rondebosch Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  4th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Neave St
Cavendish St
Main Rd
Bowwood Rd
Mains Ave
Perth Rd
Basset Rd
Duke Rd
Firs Ave
Riverstone Road
Robinson Rd
Punters Way
Brodie Rd
Grotto Rd
Dulwich Rd
Basset Rd
Penrith Rd


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Eagle Canyon Node Down - 30th September 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel is aware that customers connected to the following node are currently down.

Eagle Canyon Node

Octotel Engineers are on route to investigate. Further updates to follow.

Kind Regards
Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Notice | Core Maintenance | 28 September 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —

Dear ISP Partner,


Octotel engineers will be performing core maintenance to improve the resilience of the network.


The maintenance will impact customers in the Blouberg and Melkbos areas.

 

Please see the change information below.

 

Change Information

Planned Start Date/Time

28/09/2022 03:00 SAST

Planned End date/Time

28/09/2022 05:00 SAST

Maintenance Window

 2 hour

Expected Impact

High 

 

 

Impact: 

Customers can expect periods of no connectivity for the duration of the maintenance window.

 

Regards,

Octotel NOC


Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice - Vredehoek Node Maintenance - 28th September 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Vredehoek Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Wednesday, 28th September  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

St James
Exner
Wexford
Ludlow
Derry
Chelmsford
Bellair
Lambert
Oaktree


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice Update - East CBD Fibre Break - 21st September 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner, 

Octotel engineers have been cleared to work on the construction site where the damaged cable has been located. 

Our team has commenced with the repair work to replace and repair the fibre infrastructure. No etr at present. 

Further updates to follow as our team makes progress with the repair work. 

Kind Regards
Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Network Notice Update - East CBD Fibre Break - 21st September 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner, 

Octotel engineers are on site awaiting the area to be cleared safe to work in order to commence with the repair work. 

Octotel has located the fibre break however cannot commence with repairs until we have removed all rubble from the break location as we located additional breakage along the route. 

Please see additional photos on the fibrebreak location, we have managed to clear some rubble off parts of the damaged infrastructure. 

Octotel engineers are working to restore connectivity as a matter of urgency however do not have an etr at this time. 

Further updates to follow. 

Kind Regards

Rashied Ebrahim
Service Delivery Manager

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

***SPAM*** Octotel Network Notice - East CBD Fibre Break - 20th September 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —
Dear Isp Partner,

Octotel is experiencing a fibre break on our network affecting customers in East Cbd located in the following roads:

Canterbury St
Constitution Street
Building: Skyways

Our onsite engineers have located the fibre break to a construction site on the corner of Commercial and Buitenkant street. Please see the attached photos for reference. 

Octotel engineers are unable to commence with the repair work until the site has been cleared safe to work. Our teams have been infomed we are able to commence with the cable repairs first thing tomorrow morning. 

Further updates to follow tomorrow morning at 8am. 

Octotel sincerely apologises for the inconvenience caused. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


☑ ☆ ✇ Octotel Incidents

Octotel Emergency Maintenance Notice | Lakeside | 22 September 2022

By: Rashied Ebrahim ＜rashied@octotel.co.za＞ —

Dear ISP Partner

Octotel Engineers will be performing an emergency change to increase battery capacity at the Lakeside node environment to improve the resilience of the network.

 

Please see the change information below.

 

Change Information

Planned Start Date/Time

22/09/2022 00:00 SAST

Planned End date/Time

22/09/2022 01:00 SAST

Maintenance Window

1 hour  

Expected Impact

High 

 

 

Impact:

 

Customers can expect service disruption ranging from high latency to no connectivity for the duration of the maintenance window.


For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 


Kind Regards

Octotel Noc


Kind Regards
Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


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