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FRG3058030: Network Impact Notification - Planned Change

✇ Frogfoot Incidents
8 October 2022 at 18:07
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3058030
Change Title: LACP Enable on backhauls | CPT Ladder 5
Maintenance Type: Standard
Maintenance Description: We need to enable LACP on backhauls to prevent the network from going down when a physical loop is enabled.
Technical Description: We need to enable LACP on backhauls to prevent the network from going down when a physical loop is enabled.
Impact Description: Customers will experience a bit of packet loss when traffic reroutes.
Reason for change: We need to enable LACP on backhauls to prevent the network from going down when a physical loop is enabled.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-18 23:00:00.0 to 2022-10-19 07:00:00.0
Change Status: Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3058030: Network Impact Notification - Planned Change

✇ Frogfoot Incidents
8 October 2022 at 16:53
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3058030
Change Title: LACP Enable on backhauls | CPT Ladder 5
Maintenance Type: Standard
Maintenance Description: We need to enable LACP on backhauls to prevent the network from going down when a physical loop is enabled.
Technical Description: We need to enable LACP on backhauls to prevent the network from going down when a physical loop is enabled.
Impact Description: Customers will experience a bit of packet loss when traffic reroutes.
Reason for change: We need to enable LACP on backhauls to prevent the network from going down when a physical loop is enabled.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-18 23:00:00.0 to 2022-10-19 07:00:00.0
Change Status: Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

Octotel Scheduled Change | Eden District | 11 October 2022

✇ Octotel Incidents
8 October 2022 at 12:09
By: Rashied Ebrahim ＜rashied@octotel.co.za＞

Dear ISP Partner,


Octotel Engineers will be performing routine maintenance to improve the resilience of the network and capacity across the Eden District.

 

Please see the change information below.

 

Change Information

Planned Start Date/Time

11/10/2022 04:00 SAST

Planned End date/Time

11/10/2022 05:00 SAST

Maintenance Window

1 hour  

Expected Impact

None 

 

Impact:
No customer impact is expected for this change.


For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za

Kind Regards
Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


FRG3122630: Network Outage Resolved for "Outage | JHB | Senderwood | OLT2 | LC1 | PON5 | Partial"

✇ Frogfoot Incidents
8 October 2022 at 10:06
By: FF Change Management ＜noreply@frogfoot.com＞

 

Dear Frogfoot Customer,

The following network outage has been resolved:

Outage Reference FRG3122630
Outage Title Outage | JHB | Senderwood | OLT2 | LC1 | PON5 | Partial
Region Johannesburg
Area Senderwood
Precincts Affected
Incident Start Date 2022-09-27 16:55:00.0
Outage Status Outage Resolved

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3122630: Network Outage Resolved for "Outage | JHB | Senderwood | OLT2 | LC1 | PON5 | Partial"

✇ Frogfoot Incidents
8 October 2022 at 09:48
By: FF Change Management ＜noreply@frogfoot.com＞

 

Dear Frogfoot Customer,

The following network outage has been resolved:

Outage Reference FRG3122630
Outage Title Outage | JHB | Senderwood | OLT2 | LC1 | PON5 | Partial
Region Johannesburg
Area Senderwood
Precincts Affected
Incident Start Date 2022-09-27 16:55:00.0
Outage Status Outage Resolved

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3122250: Network Impact Notification - Planned Change

✇ Frogfoot Incidents
7 October 2022 at 16:10
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3122250
Change Title: 330029| Supplier maintenance | Rehabilitate Fiber |330060
Maintenance Type: Standard
Maintenance Description: Rehabilitating fibres inside hand hole:GH001085 route:G20P10 and G04P01 to relieve congestion.
Technical Description: Rehabilitating fibres inside hand hole:GH001085 route:G20P10 and G04P01 to relieve congestion.
Impact Description: 8 Hours downtime expected
Reason for change: Permanent Repairs
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-16 21:00:00.0 to 2022-10-17 07:00:00.0
Change Status: Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3122250: Network Impact Notification - Planned Change

✇ Frogfoot Incidents
7 October 2022 at 15:52
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3122250
Change Title: 330029| Supplier maintenance | Rehabilitate Fiber |330060
Maintenance Type: Standard
Maintenance Description: Rehabilitating fibres inside hand hole:GH001085 route:G20P10 and G04P01 to relieve congestion.
Technical Description: Rehabilitating fibres inside hand hole:GH001085 route:G20P10 and G04P01 to relieve congestion.
Impact Description: 8 Hours downtime expected
Reason for change: Permanent Repairs
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-16 21:00:00.0 to 2022-10-17 07:00:00.0
Change Status: Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

Octotel Network Notice - Strand Node Electrical Maintenance - 12th October 2022

✇ Octotel Incidents
7 October 2022 at 13:09
By: Rashied Ebrahim ＜rashied@octotel.co.za＞

Dear ISP Partner

Octotel Engineers will be performing emergency electrical maintenance at the Strand node environment to improve the resilience of the network.

Please see the change information below.

Change Information

Planned Start Date/Time

12/10/2022 02:00 SAST

Planned End date/Time

12/10/2022 04:00 SAST

Maintenance Window

2 hours  

Expected Impact

High 


Impact:

Customers can expect service disruption ranging from high latency to no connectivity for the duration of the maintenance window

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za


Kind Regards
Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


Octotel Scheduled Maintenance | Cape Gate | 13 October 2022

✇ Octotel Incidents
7 October 2022 at 13:08
By: Rashied Ebrahim ＜rashied@octotel.co.za＞

Dear ISP Partner,

 

Octotel Engineers will be performing scheduled preventative maintenance to improve the resilience of the network at the Cape Gate node.

 

Please see the change information below.

 

Change Information

Planned Start Date/Time

13/10/2022 04:00 SAST

Planned End date/Time

13/10/2022 05:00 SAST

Maintenance Window

1 hour

Expected Impact

High

 

 

Impact:

 

Engineers will be performing a firmware upgrade at the Cape Gate node and capacity upgrade. Customers can expect service disruption ranging from packet loss to no connectivity for the duration of the maintenance window.

 

Regards,

Octotel NOC


Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


Octotel Network Notice - Athlone Node Electrical Maintenance - 11th October 2022

✇ Octotel Incidents
7 October 2022 at 13:05
By: Rashied Ebrahim ＜rashied@octotel.co.za＞

Dear ISP Partner

Octotel Engineers will be performing emergency electrical maintenance at the Strand node environment to improve the resilience of the network.

Please see the change information below.

Change Information

Planned Start Date/Time

11/10/2022 02:00 SAST

Planned End date/Time

11/10/2022 05:00 SAST

Maintenance Window

3 hours  

Expected Impact

High 


Impact:

Customers can expect service disruption ranging from high latency to no connectivity for the duration of the maintenance window

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za


Kind Regards
Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


Octotel Network Notice - Blouberg Node Maintenance - 11th - 13th October 2022

✇ Octotel Incidents
7 October 2022 at 12:07
By: Rashied Ebrahim ＜rashied@octotel.co.za＞
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Blouberg Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  11th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Ocean village cls
Lincoln
Sceptre

Date: Thursday,  13th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Coral
Seal
Beach boulevard
Perlemoen
Cape Verde dr
Foam
Beach crescent
Shell rd

If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


Octotel Network Notice - Sea Point Node Maintenance - 11th - 13th October 2022

✇ Octotel Incidents
7 October 2022 at 12:06
By: Rashied Ebrahim ＜rashied@octotel.co.za＞
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Sea Point Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  11th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

-
- Firmount
- Regent rd
- Tramway
- Kei Apple
- Upper Clarens rd
- Gorleston rd
- Kloof rd
- Irwington rd
- Hanover rd
- Algarkirk
- St. Johns
- inez
- Duncan rd
- Arthurs rd
- Holmfirth
- The Glen
- Heathfield
- Milner
- Bellevue
- Watsonia
- Herbert
- Albany
- High-Level
- Ave Le Seuer
- Conifer rd
- Firmount
- Bertram
- Ave Francaise
- Dover
- Calais
- Rhine
- Main Dr
- Antwerp
- Battery Crescent
- Ocean View rd
- Rosedene
- Bickley
- Oldfield
- Cross
- Mount Nelson
- Dudley
- Mutley
- Grimsby
- Hofmeyer
- Deane
- Camberwell
- Northumbria
- Edward
- Dunrobin rd
- Frere
- Blackheath
- Glengarrif
- Ilkley

Date: Thursday,  13th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours 

- La Croax
- ave De L'Hermite
- Ave St Charles
- Ocean View dr
- Friars
- Ave Fresnaye
- Des Huguenots
- Fontain Bleau
- Ave Disandt
- ave De Berrange
- ave Bordeaux
- ave Normandy
- ave Marseilles
- Ave Dreling Court*
- ave Bartholomew
- Ave St Denis
- ave Protea
- High Level Rd
- Branksome
- Arthurs
- Upper Rhine
- Fairmount
- Calais
- Dover Rd
- ave Le Seur
- Barkly
- Clifford rd
- Heathfield
- Bellevue
- Milton
- St Johns rd
- Firdale
- Selbourne
- Regent
- Kei apple
- Holmfirth
- Clarens
- Trafalgar Sq.
- Kloof
- Irwington
- Ilford
- The Glen
- Main rd
- ave Le Seuer
- Church rd


If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


Octotel Network Notice - Vredehoek Node Maintenance - 11th - 12th - 13th October 2022

✇ Octotel Incidents
7 October 2022 at 12:05
By: Rashied Ebrahim ＜rashied@octotel.co.za＞
Dear Isp Partner,

Octotel Engineers will be performing node maintenance in the following node: 

Vredehoek Node

Our engineers will be performing pon port maintenance in the node which will result in certain customers in the area to lose connectivity for 5mins. No more than 30 customers will lose connectivity at a time. 

The maintenance is to alleviate any potential areas of concern, to ensure all connections are in spec for all customers to experience a solid stable connection.

Please see dates and time of the maintenance schedules below: 

Date: Tuesday,  11th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Aandbloem
Van Ryneveld
Upper Pypies
Uppermill
Gardenia
Gladstone
Belladonna
Noordelik
High Cape
Pinoak
Aloe
Saddle
Plantation
Parts of Derry

Date: Wednesday,  12th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours 

Pypies
Van Ryneveld
Aandbloem
Anemone

Date: Thursday,  13th October  2022
Start time: 00:00am - 06:00am
Duration: 6 hours  

Belmont Ave
Belvedere
Montrose
Orange
Prince
Labonair
Myrtle
Melish
Breda

If a customer loses connectivity between the maintenance window it is the result of the scheduled maintenance. 

Our Engineers will be on site to ensure down time is kept to an absolute minimum. During this time customers may experience intermittent to no connectivity.

For more information on this maintenance, please contact support on 0874700800 or email support@octotel.co.za. 

Kind Regards

Octotel Noc

Octotel: Open Access Fibre Networks

   www.octotel.co.za    0874700800 


FRG3094616: Network Impact Notification - Changed Closed

✇ Frogfoot Incidents
6 October 2022 at 09:12
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3094616
Change Title: Network Upgrades | JHB Region | Core Capacity Upgrades
Maintenance Type: Standard
Maintenance Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Technical Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Impact Description: Intermittent connectivity, while devices fail over 5 - 10 minutes more than once in the window
Reason for change: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-05 23:00:00.0 to 2022-10-06 06:30:00.0
Change Status: Changed Closed

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3094616: Network Impact Notification - Change Completed

✇ Frogfoot Incidents
6 October 2022 at 08:07
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3094616
Change Title: Network Upgrades | JHB Region | Core Capacity Upgrades
Maintenance Type: Standard
Maintenance Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Technical Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Impact Description: Intermittent connectivity, while devices fail over 5 - 10 minutes more than once in the window
Reason for change: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-05 23:00:00.0 to 2022-10-06 06:30:00.0
Change Status: Change Completed

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3094616: Network Impact Notification - Changed Closed

✇ Frogfoot Incidents
6 October 2022 at 07:56
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3094616
Change Title: Network Upgrades | JHB Region | Core Capacity Upgrades
Maintenance Type: Standard
Maintenance Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Technical Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Impact Description: Intermittent connectivity, while devices fail over 5 - 10 minutes more than once in the window
Reason for change: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-05 23:00:00.0 to 2022-10-06 06:30:00.0
Change Status: Changed Closed

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3094616: Network Impact Notification - Change Completed

✇ Frogfoot Incidents
6 October 2022 at 07:09
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3094616
Change Title: Network Upgrades | JHB Region | Core Capacity Upgrades
Maintenance Type: Standard
Maintenance Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Technical Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Impact Description: Intermittent connectivity, while devices fail over 5 - 10 minutes more than once in the window
Reason for change: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-05 23:00:00.0 to 2022-10-06 06:30:00.0
Change Status: Change Completed

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

Octotel Net Notice Proactive Emergency Maintenance | Cape Gate | 06 October 2022

✇ Octotel Incidents
5 October 2022 at 19:11
By: Chewe Mademutsa ＜chewe@octotel.co.za＞

Dear ISP Partner,


Octotel Engineers will be performing emergency maintenance to improve the resilience of the network at the Cape Gate node.

 

Please see change information below.

 

Change Information

Planned Start Date/Time

06/10/2022 04:00 SAST

Planned End date/Time

06/10/2022 05:00 SAST

Maintenance Window

  1 hour

Expected Impact

Medium 

 

Impact:

Engineers will be performing a firmware upgrade at the Cape Gate node. Customers can expect service disruption ranging from packet loss to no connectivity for the duration of the maintenance window.

 

Regards,

Octotel NOC


Open Access Fibre Networks
www.octotel.co.za    


RE: Network Incident #11776| Power failure |Parkrand

✇ Vumatel Incidents
5 October 2022 at 19:05
By: vumatel network incident ＜networkincident@vumatel.co.za＞

Network Incident Reference:

#11776

Network Incident Description:

Power Failure

Network Incident Grade:

Critical

Region Affected:

 Ekurhuleni

Area/s Affected:

Parkrand

Network Type Affected:

Active Ethernet

Current Resident Impact:

Connectivity has restored

Current Network Incident Status:

Power and services have restored

 

 

Kind Regards,

The VUMA Team

 

From: vumatel network incident
Sent: Wednesday, 05 October 2022 13:28
Subject: Network Incident #11776| Power failure |Parkrand

 

Good Day,


We are experiencing the following network incident:

 

Network Incident Reference:

#11776

Network Incident Description:

Power Failure

Network Incident Grade:

Critical

Region Affected:

 Ekurhuleni

Area/s Affected:

Parkrand

Network Type Affected:

Active Ethernet

Current Resident Impact:

Residents have no connectivity

Current Network Incident Status:

There is a power failure in the area.  Services will restore when power is restored

 


Regards
vumatel network incident
Email: networkincident@vumatel.co.za
Tel:0861008862 | vumatel.co.za
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Disclaimer

The information contained in this communication from networkincident@vumatel.co.za is confidential and may be legally privileged. It is intended solely for use by the recipient and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.

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