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Before yesterdayFrogfoot Incidents

FRG3058030: Network Impact Notification - Planned Change

✇ Frogfoot Incidents
8 October 2022 at 18:07
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3058030
Change Title: LACP Enable on backhauls | CPT Ladder 5
Maintenance Type: Standard
Maintenance Description: We need to enable LACP on backhauls to prevent the network from going down when a physical loop is enabled.
Technical Description: We need to enable LACP on backhauls to prevent the network from going down when a physical loop is enabled.
Impact Description: Customers will experience a bit of packet loss when traffic reroutes.
Reason for change: We need to enable LACP on backhauls to prevent the network from going down when a physical loop is enabled.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-18 23:00:00.0 to 2022-10-19 07:00:00.0
Change Status: Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3058030: Network Impact Notification - Planned Change

✇ Frogfoot Incidents
8 October 2022 at 16:53
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3058030
Change Title: LACP Enable on backhauls | CPT Ladder 5
Maintenance Type: Standard
Maintenance Description: We need to enable LACP on backhauls to prevent the network from going down when a physical loop is enabled.
Technical Description: We need to enable LACP on backhauls to prevent the network from going down when a physical loop is enabled.
Impact Description: Customers will experience a bit of packet loss when traffic reroutes.
Reason for change: We need to enable LACP on backhauls to prevent the network from going down when a physical loop is enabled.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-18 23:00:00.0 to 2022-10-19 07:00:00.0
Change Status: Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3122630: Network Outage Resolved for "Outage | JHB | Senderwood | OLT2 | LC1 | PON5 | Partial"

✇ Frogfoot Incidents
8 October 2022 at 10:06
By: FF Change Management ＜noreply@frogfoot.com＞

 

Dear Frogfoot Customer,

The following network outage has been resolved:

Outage Reference FRG3122630
Outage Title Outage | JHB | Senderwood | OLT2 | LC1 | PON5 | Partial
Region Johannesburg
Area Senderwood
Precincts Affected
Incident Start Date 2022-09-27 16:55:00.0
Outage Status Outage Resolved

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3122630: Network Outage Resolved for "Outage | JHB | Senderwood | OLT2 | LC1 | PON5 | Partial"

✇ Frogfoot Incidents
8 October 2022 at 09:48
By: FF Change Management ＜noreply@frogfoot.com＞

 

Dear Frogfoot Customer,

The following network outage has been resolved:

Outage Reference FRG3122630
Outage Title Outage | JHB | Senderwood | OLT2 | LC1 | PON5 | Partial
Region Johannesburg
Area Senderwood
Precincts Affected
Incident Start Date 2022-09-27 16:55:00.0
Outage Status Outage Resolved

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3122250: Network Impact Notification - Planned Change

✇ Frogfoot Incidents
7 October 2022 at 16:10
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3122250
Change Title: 330029| Supplier maintenance | Rehabilitate Fiber |330060
Maintenance Type: Standard
Maintenance Description: Rehabilitating fibres inside hand hole:GH001085 route:G20P10 and G04P01 to relieve congestion.
Technical Description: Rehabilitating fibres inside hand hole:GH001085 route:G20P10 and G04P01 to relieve congestion.
Impact Description: 8 Hours downtime expected
Reason for change: Permanent Repairs
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-16 21:00:00.0 to 2022-10-17 07:00:00.0
Change Status: Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3122250: Network Impact Notification - Planned Change

✇ Frogfoot Incidents
7 October 2022 at 15:52
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3122250
Change Title: 330029| Supplier maintenance | Rehabilitate Fiber |330060
Maintenance Type: Standard
Maintenance Description: Rehabilitating fibres inside hand hole:GH001085 route:G20P10 and G04P01 to relieve congestion.
Technical Description: Rehabilitating fibres inside hand hole:GH001085 route:G20P10 and G04P01 to relieve congestion.
Impact Description: 8 Hours downtime expected
Reason for change: Permanent Repairs
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-16 21:00:00.0 to 2022-10-17 07:00:00.0
Change Status: Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3094616: Network Impact Notification - Changed Closed

✇ Frogfoot Incidents
6 October 2022 at 09:12
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3094616
Change Title: Network Upgrades | JHB Region | Core Capacity Upgrades
Maintenance Type: Standard
Maintenance Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Technical Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Impact Description: Intermittent connectivity, while devices fail over 5 - 10 minutes more than once in the window
Reason for change: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-05 23:00:00.0 to 2022-10-06 06:30:00.0
Change Status: Changed Closed

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3094616: Network Impact Notification - Change Completed

✇ Frogfoot Incidents
6 October 2022 at 08:07
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3094616
Change Title: Network Upgrades | JHB Region | Core Capacity Upgrades
Maintenance Type: Standard
Maintenance Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Technical Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Impact Description: Intermittent connectivity, while devices fail over 5 - 10 minutes more than once in the window
Reason for change: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-05 23:00:00.0 to 2022-10-06 06:30:00.0
Change Status: Change Completed

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3094616: Network Impact Notification - Changed Closed

✇ Frogfoot Incidents
6 October 2022 at 07:56
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3094616
Change Title: Network Upgrades | JHB Region | Core Capacity Upgrades
Maintenance Type: Standard
Maintenance Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Technical Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Impact Description: Intermittent connectivity, while devices fail over 5 - 10 minutes more than once in the window
Reason for change: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-05 23:00:00.0 to 2022-10-06 06:30:00.0
Change Status: Changed Closed

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3094616: Network Impact Notification - Change Completed

✇ Frogfoot Incidents
6 October 2022 at 07:09
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3094616
Change Title: Network Upgrades | JHB Region | Core Capacity Upgrades
Maintenance Type: Standard
Maintenance Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Technical Description: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Impact Description: Intermittent connectivity, while devices fail over 5 - 10 minutes more than once in the window
Reason for change: Additional 100G link to be added to the lag between our core Juniper and switch. This needs to be completed to avoid future congestion. Ports will be moved around and FPC1 will be rebooted on both Junipers in order to make ports available.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-05 23:00:00.0 to 2022-10-06 06:30:00.0
Change Status: Change Completed

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3107582: Network Impact Notification - Planned Change

✇ Frogfoot Incidents
5 October 2022 at 16:14
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3107582
Change Title: OLT Firmware upgrade | JHB Phase 2
Maintenance Type: Standard
Maintenance Description: Implementing new firmware to resolve bugs on older firmware.
Technical Description: Implementing new firmware to resolve bugs on older firmware.
Impact Description: Customers will experience intermittent connectivity while the OLT/Line cards
Reason for change: Implementing new firmware to resolve bugs on older firmware.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-13 23:00:00.0 to 2022-10-14 07:00:00.0
Change Status: Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3107582: Network Impact Notification - Planned Change

✇ Frogfoot Incidents
5 October 2022 at 15:43
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3107582
Change Title: OLT Firmware upgrade | JHB Phase 2
Maintenance Type: Standard
Maintenance Description: Implementing new firmware to resolve bugs on older firmware.
Technical Description: Implementing new firmware to resolve bugs on older firmware.
Impact Description: Customers will experience intermittent connectivity while the OLT/Line cards
Reason for change: Implementing new firmware to resolve bugs on older firmware.
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-13 23:00:00.0 to 2022-10-14 07:00:00.0
Change Status: Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3122630: Network Outage Update for "Outage | JHB | Senderwood | OLT2 | LC1 | PON5 | Partial"

✇ Frogfoot Incidents
4 October 2022 at 14:46
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following network outage:

Outage ReferenceFRG3122630
Outage TitleOutage | JHB | Senderwood | OLT2 | LC1 | PON5 | Partial
RegionJohannesburg
AreaSenderwood
Precincts Affected
Incident Start Date2022-09-27 16:55:00.0
Outage StatusResolution In-Progress

Please see the amended list and should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3122630: Network Outage Update for "Outage | JHB | Senderwood | OLT2 | LC1 | PON5 | Partial"

✇ Frogfoot Incidents
4 October 2022 at 14:10
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following network outage:

Outage ReferenceFRG3122630
Outage TitleOutage | JHB | Senderwood | OLT2 | LC1 | PON5 | Partial
RegionJohannesburg
AreaSenderwood
Precincts Affected
Incident Start Date2022-09-27 16:55:00.0
Outage StatusResolution In-Progress

Please see the amended list and should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3116769: Network Impact Notification - Planned Change

✇ Frogfoot Incidents
3 October 2022 at 15:46
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3116769
Change Title: Supplier maintenance | CHG0031516 | Hardware Removal | JHB
Maintenance Type: Standard
Maintenance Description: Physically remove one of the switches from the Virtual Chassis topology at Teraco Isando
Technical Description: Switch not in use anymore. Switch needs to be re-deployed at other region
Impact Description: Estimated downtime will be 15 Minutes
Reason for change: Hardware removal
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-13 22:00:00.0 to 2022-10-14 01:30:00.0
Change Status: Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3116769: Network Impact Notification - Planned Change

✇ Frogfoot Incidents
3 October 2022 at 15:14
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Standard maintenance:

Change Request Reference: FRG3116769
Change Title: Supplier maintenance | CHG0031516 | Hardware Removal | JHB
Maintenance Type: Standard
Maintenance Description: Physically remove one of the switches from the Virtual Chassis topology at Teraco Isando
Technical Description: Switch not in use anymore. Switch needs to be re-deployed at other region
Impact Description: Estimated downtime will be 15 Minutes
Reason for change: Hardware removal
Probability of customer impact: Certain
Maintenance Date and Time: 2022-10-13 22:00:00.0 to 2022-10-14 01:30:00.0
Change Status: Planned Change

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3119329: Network Impact Notification - Change Request Rescheduled

✇ Frogfoot Incidents
3 October 2022 at 13:46
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Emergency maintenance:

Change Request Reference: FRG3119329
Change Title: Emergency | Fault Resolution | Degraded fibres | PFL11-0000489
Maintenance Type: Emergency
Maintenance Description: Test feeder and building links to restore customer services to optimal levels
Technical Description: Test feeder and building links to restore customer services to optimal levels
Impact Description: 4 hours downtime expected
Reason for change: Fault resolution
Probability of customer impact: Certain
Maintenance Date and Time: Not Specified to Not Specified
Change Status: Change Request Rescheduled

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3119329: Network Impact Notification - Change Request Rescheduled

✇ Frogfoot Incidents
3 October 2022 at 12:36
By: FF Change Management ＜noreply@frogfoot.com＞

Dear Frogfoot Customer,

Please be advised of the following Emergency maintenance:

Change Request Reference: FRG3119329
Change Title: Emergency | Fault Resolution | Degraded fibres | PFL11-0000489
Maintenance Type: Emergency
Maintenance Description: Test feeder and building links to restore customer services to optimal levels
Technical Description: Test feeder and building links to restore customer services to optimal levels
Impact Description: 4 hours downtime expected
Reason for change: Fault resolution
Probability of customer impact: Certain
Maintenance Date and Time: Not Specified to Not Specified
Change Status: Change Request Rescheduled

We appreciate your cooperation in this regard.The possible clients affected, if any can be found within the attached spreadsheet.

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

FRG3121454: Network Outage Resolved for "Outage | JHB | Senderwood | OLT 2 | LC 1 | PON 5 | Down"

✇ Frogfoot Incidents
30 September 2022 at 17:05
By: FF Change Management ＜noreply@frogfoot.com＞

 

Dear Frogfoot Customer,

The following network outage has been resolved:

Outage Reference FRG3121454
Outage Title Outage | JHB | Senderwood | OLT 2 | LC 1 | PON 5 | Down
Region Johannesburg
Area Senderwood
Precincts Affected
Incident Start Date 2022-09-30 10:03:00.0
Outage Status Outage Resolved

Should you have any queries, please do not hesitate to contact our support desk:

Email: support@frogfoot.com
Contact Number: 021 448 7225

Kind Regards
Frogfoot Networks

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