Interworks Notifications

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Before yesterdayInterworks General

30536: Honeydew Country Estate Outage

Please be advised of the following network incident on the Interworks
network:

Interworks ref: #30536
Incident type: Unscheduled
Incident Description: Site down - Honeydew Country Estate
Impact: No connectivity
Probability of end-user impact: Certain
Timeframe: 2022/06/10 09:00 - ongoing
Incident Status: Unscheduled
Additional notes: A 3rd party contractor has damaged the electrical infrastructure at the main PoP at Honeydew Country Estate. Honeydew is busy investigating with assistance from their electrical team.

30536: Honeydew Country Estate Outage

Please be advised of the following network incident on the Interworks
network:

Interworks ref: #30536
Incident type: Unscheduled
Incident Description: Site down - Honeydew Country Estate
Impact: No connectivity
Probability of end-user impact: Certain
Timeframe: 2022/06/10 09:00 - ongoing
Incident Status: Unscheduled
Additional notes: A 3rd party contractor has damaged the electrical infrastructure at the main PoP at Honeydew Country Estate. Honeydew is busy investigating with assistance from their electrical team.

WISP network outage - Bottelary Tower

Please be advised of the following network incident on the Interworks
network:

Interworks Ref: #20342
Incident type: Unscheduled
Incident Description: Site down - Bottelary Tower
Impact: No connectivity to certain WISP customers
Probability of end-user impact: Certain
Timeframe: 2021/12/28 14:20 - ongoing
Incident Status: Unscheduled
Additional notes: WISP Highsite lost mains power at 13:36. Site automatically switched over to generator, before cutting out completely again at 14:20. A technical team is enroute to investigate

Kind Regards,
Interworks Support
021 200 0131

Support email: support@interworks.co.za
Accounts email: accounts@interworks.co.za
Network notifications: https://t.me/interworks_za

Core infrastructure software updates - CPT

Please be advised of the following scheduled maintenance on the Interworks
network:

Interworks Ref: #20284
Maintenance type: Scheduled
Maintenance Description: Software update on core devices
Impact: Intermittent connectivity
Probability of end-user impact: Certain
Timeframe: 2021/12/28 04:00 - 06:00
Change Status: Scheduled

Kind Regards,
Interworks Support
021 200 0131

Support email: support@interworks.co.za
Accounts email: accounts@interworks.co.za
Network notifications: https://t.me/interworks_za

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